The system is administered by ATUS but configuration is coordinated closely with college and departmental IT support professionals. Additionally, Jamf installs the Self Service application and Profiles in System Preferences.
The agent runs in the background and will not interfere with the operation of your computer. Jamf installs the agent to your computer. What changes does the installation of Jamf make to a Mac?
For some apps Self Service to function, the device must be on Western Washington University’s network by being physically located on campus or connected via our Virtual Private Network (VPN). Can I connect to Self Service when I am off-campus?
#Jamf pro support install#
Double-click any application to install it. To access Self Service, just open your Applications folder and double click Self Service and it will open in a new window. Self Service gives you the flexibility of choosing what to install and when to install it.
#Jamf pro support software#
Software purchased through ATUS Software Services will also be available for download through Self Service. Self Service is similar to Apple’s App Store but it provides university-approved software for university-owned Apple systems. Most new software installations can be initiated by users through Jamf’s Self Service app, located in Applications (see below), while some software will be deployed as needed and/or requested. Contact the Help Desk or your departmental IT staff so a technician can promptly respond and repair your system. If that happens, you will see a "kernel panic" or other indication of abnormal functioning like the computer failing to start up.
#Jamf pro support update#
In rare cases - usually when the Mac is very old or has a hardware failure - an update may cause a system crash. When programs are open, the alerts look like this: Microsoft apps are updated monthly and install automatically if the programs are closed. App Store updates are installed daily around midnight, where 3rd party apps might have their own schedule. Software updates are downloaded to your computer in the background at a speed that allows your computer tasks to proceed without interruption or delay. Jamf’s software updates and patching will usually be invisible to you. Recover Stolen Devices: Jamf can remotely lock a device and retrieve its location if reported to be lost or stolen.Consistency: Devices can all have common settings, certificates, and other required WWU settings automatically taken care of.Also, a remote wipe of a device can be requested and completed in the event a device is lost or stolen. No personal information is collected, such as the contents or names of personal files (documents, email, etc.) or any browsing history. Privacy & Confidentiality: User data and files remain confidential.If we make it, we can help with forgotten passwords and, unlike with a standard Apple ID, no credit card is required. Managed Apple ID: ATUS can generate an Apple ID for a user.Again, no Apple ID is required to install these. Additional apps can still be requested from Software Services which can then be assigned to specific users, specific computers, a whole department, or even campus-wide. Apps Provided: there is a second “App Store” called Self Service that contains many of the most commonly requested apps including all the main Microsoft, Google, and Apple productivity apps.Apple ID is still available for use if needed or departments can even request that the App Store be disabled. No Apple ID Required: Users can now get apps without needing an Apple ID.Security: IT can ensure that critical patches are installed on your device.Reliability: Devices quickly receive patches and updates with minimal user interaction or disruption.What benefits do we receive from Jamf Pro? We are managing hundreds of devices already but we are in still in the early stages of this rollout If you would like to learn more about Jamf Pro, please read below, contact the Help Desk, and/or visit the Jamf website. Additionally, it improves overall network security for campus.
This assures that every university-owned Apple device managed on our network can remain current and be protected from exploitation of software vulnerabilities. It enables us to deploy new operating system builds, applications, and the latest updates to Apple devices quickly and cost-effectively. Jamf allows us to manage WWU-owned Apple devices proactively by maintaining systems and software, limiting exposure and responding to security threats, distributing settings, identifying potential and actual hardware problems, and analyzing inventory data. Western has begun using Jamf Pro enterprise mobility management to provide a comprehensive management solution for Apple macOS, iOS, and tvOS systems.
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